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24 Hour Emergency Service

Silva’s Carpet Cleaning is part of a national network of restoration technicians who are on call, around the clock, to assist in the case of wet or flooded carpet managed through a 24 hour a day 7 day a week call centre.

The Silva’s Carpet Cleaning water restoration process will include:

  • A thorough pre-inspection using moisture measuring equipment to accurately measure the extent of the effected area. We check the extent that the water has spread under the carpet as well as measuring any moisture in walls or other hard surfaces that may be affected.
  • Next we will determine if the carpet can be restored. We will undertake a “make safe” if the carpet cannot be restored, then prepare a report stating the cause of the loss and noting that the carpet could not be restored which is provided for your insurance. We can also supply this report directly to your insurer if you prefer. If the carpet can be restored we will prepare a report stating the extent of damage and have this available for your insurance company. Silva’s Carpet Cleaning can manage all contact with your insurance company for you if you wish.
  • We will extract the water from the carpet and, if required, remove the underlay from the carpet to enable rapid drying. An anti-microbial agent is then applied to the carpet to inhibit mould and bacterial growth. Ensuring your home will be safe for you and your family.
  • Drying equipment, including dehumidifying machines and high speed lineal fans, will be installed to rapidly dry the carpet and building structure. In most cases the carpet and building structure will be dry in 48 to 72 hours.
  • We will relay your carpet, with new underlay if necessary.
  • Your carpet will be cleaned and sanitised ensuring that it is cleaner and healthier than before the damage first occurred.


Advantages of the Silva’s Carpet Cleaning service:

  • We can bill directly to your insurer – we manage all reporting and billing matters liaising directly with your insurer to reduce your stress and paperwork.
  • On call service through our 24 hour a day, 7 day a week call centre. When you need us we are there.
  • Our team of highly skilled, internationally certified technicians means we have the skills, equipment and experience to restore wet carpet as quickly and cost effectively as possible.